Refund policy

Lyliith Return & Refund Policy

At Lyliith, we strive to provide high-quality shapewear products. Due to hygiene and intimate apparel safety reasons, please read our return and refund policy carefully.

Returns

- Returns are accepted only if the product is received damaged, defective, or incorrect.

- Customers must contact us within 48 hours of delivery with clear photos and videos showing the issue.

- The product must be unused, unwashed, and in its original packaging with all tags attached.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges for:

- Used shapewear

- Products with removed tags

- Products damaged after delivery

- Incorrect size selection made by the customer

Refunds

- Once the returned item is inspected and approved, the refund will be processed within 5–7 business days.

- Refunds will be credited to the original payment method or provided as store credit, depending on the payment method used.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please email or message us within 48 hours of delivery with:

- Order Number

- Photos/Videos of the product

- Description of the issue

After verification, we will arrange a replacement or refund at no additional cost.

Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, cancellation requests cannot be accepted.

Contact Us

For any return or refund inquiries, please contact our customer support team with your order details.